Privacy Policy

Raj Loom Fashion ("we", "us", "our") owns and operates therajloomfashion.com (the "Site"), through which we sell handloom and ethnic clothing and related products. This Privacy Policy describes how we collect, use, share and protect the personal information of everyone who visits the Site or purchases from us ("you"), and the choices available to you regarding that information.

By using the Site, placing an order, creating an account, or subscribing to our updates, you agree to the collection and use of information in line with this policy. If you do not agree, please do not use the Site.

1. Information we collect

Information you give us

• Name, email address, phone number and shipping/billing address, when you create an account, place an order, or contact us.
• Order details — items purchased, size, quantity, order value and order history.
• Any message, review or feedback you send us, including through WhatsApp, email, contact forms or social media.
• Account credentials, if you register on the Site.

Information collected automatically

• Device and browser type, IP address, approximate location, and pages you view on the Site.
• How you found the Site and how you move through it, via cookies and similar technologies (see Cookies & tracking).

Information from others

We may receive limited information from payment gateways, delivery partners and marketing/analytics providers (for example, delivery status or ad-interaction data), which we use only as described in this policy.

2. How we use your information

• To process, pack, ship and deliver your orders, and to keep you updated on their status.
• To create and manage your account, and respond to queries, complaints or return/exchange requests.
• To send order confirmations, shipping updates, and — where you have opted in — offers, new-arrival updates and promotional messages by email, SMS or WhatsApp.
• To improve the Site, our product range and your shopping experience, including through analytics.
• To detect and prevent fraud, abuse or unauthorised activity, and to meet legal and tax obligations.

We use your information only for the purposes described above, or for purposes you have been separately informed of and have consented to where required by law.

3. Cookies & tracking

Like most e-commerce websites, we use cookies and similar technologies to keep you signed in, remember items in your cart, understand how visitors use the Site, and show you relevant offers.

• Essential cookies — required for core functions such as checkout and account login.
• Analytics cookies — help us understand traffic and usage patterns (for example, via Google Analytics).
• Marketing cookies — used to show you relevant ads on other platforms, such as Meta/Instagram and Google.

You can control or disable cookies through your browser settings. Doing so may affect how parts of the Site work, such as staying logged in or keeping items in your cart.

4. Sharing your data

We do not sell your personal information. We share it only with:

• Delivery and logistics partners, to ship your order to you.
• Payment gateways/processors, to complete and verify your payment.
• Service providers who help us run the Site — such as hosting, analytics, email/SMS/WhatsApp communication and customer-support tools — under confidentiality obligations.
• Government or regulatory authorities, where required by applicable law, a court order, or to protect our legal rights.

Any third party we work with is only given the information needed to perform its specific function, and is not permitted to use it for any other purpose.

5. Payments

All online payments on the Site are processed by our third-party payment gateway partner(s) (such as Razorpay, PayU, or a similar RBI-authorised provider). Your card, UPI or net-banking details are entered directly on the payment partner's secure platform and are not stored or seen by Raj Loom Fashion. These partners maintain their own security standards and privacy practices, which govern the payment step of your transaction.

6. Data security

We use reasonable technical and organisational measures — including secure servers, restricted access and encrypted checkout (SSL) — to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information for as long as your account is active or as needed to fulfil the purposes described in this policy, including to complete orders, meet accounting and tax requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

8. Your rights & choices

Depending on applicable law, you may have the right to:

• Access, correct or update the personal information we hold about you.
• Request deletion of your account and associated personal data, subject to any legal retention requirements.
• Opt out of marketing emails, SMS or WhatsApp messages at any time — using the unsubscribe link, or by contacting us directly.
• Withdraw consent, where our use of your data is based on consent.

To exercise any of these rights, write to us at the email address in Contact us. We will respond within a reasonable time and in line with applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

9. Children's privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will remove it.

10. Third-party links

The Site may contain links to third-party websites or social media pages (such as Instagram or Facebook). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: therajloomfashion@gmail.com
• Phone / WhatsApp: +91 91661 88136
• Registered address: Plot No. 07, IG Residency, Kanak Vihar, Ajmer Road, Kamla Nehru Nagar, Jaipur, Rajasthan – 302006