Refund policy - The Rajloom Fashion

We want you to love what you order from Raj Loom Fashion. Since many of our pieces are handloom-woven and handcrafted, we've laid out this Refund Policy clearly so you know exactly what's eligible for return, exchange or refund, and how the process works.

1. Return & exchange window

You may request a return or exchange within 15 days of the delivery date, shown on your tracking confirmation.
To be eligible, the item must be unused, unwashed, unaltered, with all original tags, packaging and any accompanying invoice intact.
Requests raised after the return window has closed cannot be accepted.

2. Items that are not eligible

Made-to-order, customised, or altered-to-size pieces, unless received defective or significantly different from what was ordered.
Items marked "Final Sale", clearance or purchased during a no-return promotional sale, as indicated on the product page at checkout.
Innerwear, blouses cut/stitched to measurement, and any item where hygiene applies, unless defective.
Items showing signs of use, wash, alteration, perfume/deodorant marks, or damage caused after delivery.

Because our fabrics are handloom-woven, minor variation in colour, weave or embroidery placement compared to the product photo is a natural characteristic of the craft, not a manufacturing defect, and is not eligible for return on that basis alone.

3. How to request a return, exchange or refund

Write to us at the email/WhatsApp number in Contact us with your order number, the item(s) you'd like to return or exchange, and the reason.
For a damaged, defective or wrong item, please include clear photos (and an unboxing video, if available) within 48 hours of delivery.
Once approved, we'll share pickup or self-ship instructions. Please pack the item securely in its original packaging.
Your request is confirmed only after our team inspects the returned item and verifies it meets the conditions above.

4. Refund method & timeline

Payment method	Refund route
Card / UPI / Net banking	Original payment method, 7–10 business days
Cash on Delivery (COD)	Bank transfer to the account you share, 7–10 business days
Exchange	Replacement dispatched once original item is received & inspected

Refund timelines above are counted from the date the returned item passes quality inspection at our end, and are in addition to your bank's own processing time. Shipping charges (if any were paid) are refunded only when the return is due to our error — a wrong, damaged or defective item.

5. Order cancellation

You may cancel an order free of charge as long as it has not yet been shipped. Once an order is dispatched, it cannot be cancelled and will follow the standard return process above after delivery. To cancel, contact us as soon as possible with your order number.

6. Store credit

Where a refund to the original payment method isn't possible, or where you prefer it, we may offer store credit for the value of the returned item. Store credit is issued as a coupon code and is valid for 6 months from the date of issue, redeemable on any purchase on the Site.

7. Contact us

For any return, exchange or refund request, or questions about this policy, please reach out to us:

Email: therajloomfashion@gmail.com
Phone / WhatsApp: +91 91661 88136
Registered address: Plot No. 07, IG Residency, Kanak Vihar, Ajmer Road, Kamla Nehru Nagar, Jaipur, Rajasthan – 302006